Monday, December 27, 2010
Outsource?
We are inundated with opinions of good, bad and indifferent relative to outsourcing services. This blog is dedicated to the discussions ( all discussions without editorial review ) that pertain to out sourcing. What are your thoughts, concerns, past experiences and future anticipations about this subject? Please post....
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My name is Stephanie, team leader of AutomobileBDC. I am looking forward to getting the feedback and open discussions on this topic.
ReplyDeleteOutsourcing is an interesting topic dealers should consider. I believe that outsourcing enables a dealership to focus on its core profit centers. Five years ago, when hiring an Internet Salesperson a candidate asked, "so I will be responsible for taking pictures of vehicles?" I explained that we outsourced this task to a vendor that specialized in photo and data management. This company had competitive advantages (both economies of scale and access to technology) I could not obtain without significant investment of both time/money. By eliminating tedious work from our salespersons' job duties (ie: taking pictures), we created an environment where the salesperson could focus on generating profit for the dealership. We have since brought this task back in-house to dealership, but it is responsibility of my detail department (as opposed to a revenue generating employee like a salesperson). This is just one example of our dealership using outsourcing. We enter into outsourcing relationships on a regular basis. We look at potential outsourcing opportunities particularly when they reduce payroll costs, increase customer service hours of operation, and provide highly skilled services not available within our particular investment/time constraints.
ReplyDeleteThe quality of today’s prospective employees at least in our market is extremely poor to say the least. Since outsourcing our leads it has given us more time to improve our current staff. Communication between the managers or salesperson and the BDC 24/7 is key ingredient to making this work. Matthew hasn’t dropped the ball and he believes in 125% accountable for the work the he and his staff does for your store. Think about it this way you never receive the old I’m running late, I’m sick, my cars dead or my alarm didn’t work anymore. I have been with Automobile BDC for awhile now and I have never received one of those glorious calls. Stephanie is my team leader and I have deep faith in her due to her GREAT track record thus far. I am sure that all of matt’s team leader’s are excellent but I cant imagine one being more proficient than Stephanie!
ReplyDeleteJames Adams
GSM Robert Brogden Buick GMC
Outsourcing services the professional services has come a long way and today we see more and more business houses outsource crucial tasks in order to get the desired results,not only helps a company in accomplishing a particular task but also helps it in completing the job with finesse.
ReplyDeleteDealers have outsourced other services for years like glass and tint. Doesn't it make sense to outsource BDC for sales and service to professionals who know how to handle these calls? As someone who has listened to thousands of automotive phone calls I know dealership staff is lacking in lead management skills. If anyone is looking for outsource BDC in the Toronto area The Car Girls can help! www.thecargirls.ca
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